Identification and definitions
The caolinart.com website, as well as other subdomains thereof, is operated and owned by Caolin Team S.R.L (hereinafter referred to as Seller), with the following identification data:
Caolin Team S.R.L.
Str. Baba Novac nr. 27, 400080, Cluj-Napoca, Romania
No. ORC registration: J12/2131/2016
Unique Registration Code: 36137255
Bank details:
IBAN – RO41 INGB 0000 9999 0728 2254 (Lei)
ING Bank N.V. Amsterdam – Bucharest Branch
Definitions
User / Buyer / Customer – is any natural person over 16 years of age or legal entity that uses the website, creates an Account and/or places an Order, by any means of communication made available by the Seller.
Account – is the section of the website that identifies the User or Buyer, by e-mail address, password and/or other information such as billing and delivery addresses. The User is responsible for ensuring that the information entered in the Account is correct, complete and up-to-date.
Order – is an electronic document between the Seller and the Buyer by which the Buyer transmits to the Seller, through the website or other means of communication made available, his intention to purchase Goods or Services from the Seller.
Accessing the aforementioned website, creating an account or placing an order, implies the User’s agreement to the terms contained in this section, in accordance with Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts. Any disagreement with the terms expressed in the content of this section or the aforementioned ordinance, leads to the User’s inability to further use the website and its content and to place orders.
Placing an order
The user can place orders through the online shop on the caolinart.com website. The process of placing an order on the website involves adding products or services to the shopping cart, reviewing the total ordered and the billing and delivery addresses, followed by final confirmation. Non-completion of the order process does not imply an order as placed and does not bind the parties to any action. By finalizing the order, the User agrees that he/she wishes to purchase the contracted products or services, that he/she wishes to pay the consideration according to the prices specified in the order and that the invoicing and delivery data are correct and complete. He also agrees that the Seller may contact him regarding the confirmation and processing of orders placed by him, by any means made available by the User.
Cancel an order
The Seller reserves the right to cancel an order already placed, without any obligation to any party, if payment has been refused or the data provided by the User is not correct or complete. The Seller also reserves the right to cancel an order if it is unable to supply the User with a product or service ordered.
The User also has the right to cancel an order already placed, subject to notifying the Seller before the latter has taken steps to dispatch the goods or provide the services ordered. If, at that time, the User has made any payment to the Seller related to the order in question, the Seller undertakes to return the amount advanced, but without the right to benefit from any other compensation. Due to the shipping system used by the Seller, an order cannot be canceled by the User once the Seller has placed the order for its shipment.
Prices of goods and services
All goods or services provided by the Seller, in the absence of other explicit specifications, are expressed in lei (RON) and include VAT. However, each product displayed does not include shipping costs, which is communicated to the User at the last step of placing the order, before checkout. By completing the checkout procedure, the User also consents to the payment of the transportation, along with the cost of the ordered products.
The Seller reserves the right to offer price discounts to loyal customers (with frequent orders, based on criteria set by the Seller) and to occasionally offer products at promotional prices, subject to availability.
Payment for goods and services
By placing an order, the User expresses his intention and obligation to pay the countervalue of the order, together with the cost of transportation. The total cost of the products as well as the shipping cost is communicated to the User before the final confirmation of the order.
The Seller offers the User several ways to pay for the ordered products. These, together with payment details are made available during the order and/or in the confirmation documents resulting from an order. The User has the right to change the method of payment, subject to informing the Seller of this intention before processing the order.
Product delivery
Products and services ordered are delivered according to the terms and prices expressed on the website. Due to the delivery of the order via third parties (couriers), the Seller cannot guarantee a fixed delivery time, which is between 1 and 5 working days.
Product returns and satisfaction guarantee
The seller wants to ensure that Users are satisfied with the products ordered. As a result, the User has the right to return the ordered products subject to notifying the Seller of this fact within 15 days from the date of placing the order. The products ordered will be returned in their original packaging, together with an informal note of any dissatisfaction or defects. The Seller will reimburse the User for the full value of the ordered products, including the transportation cost.
Data privacy and security
The data collected from the User and stored in the software system is only accessible to the Seller’s personnel involved in the operations related to the commercial transactions, namely sales, invoicing, packaging and shipping operations. The minimum data required to ship products (if this service has been opted for) will be shared with the courier service used in the transaction. On physical medium, the data is kept in the own financial archive, with access restricted to financial staff. Data is stored electronically on secure systems.
In accordance with the legislation in force, the Seller shall provide the necessary data for financial reporting to the national administrations, on a regular basis or upon legal request.
Any ancillary activities carried out by the Seller (e.g. promotional campaigns, communications, etc.) shall be based on the explicit consent given for these purposes.
The Seller assures the User that the Seller does not share personal data with any third party and for any other purpose than those stated above.